shipping Protection & Tipping Policy
Our goal is to provide a seamless and transparent shopping experience. To offer you maximum flexibility, we provide optional service enhancements at checkout.
1. Voluntary Add-Ons
Shipping Protection and Tipping are 100% optional. These are never mandatory and are only included if you manually select them during your purchase.
- Shipping Protection: A premium safeguard for your order against potential loss, theft, or damage during the delivery process.
- Tipping: A voluntary way to recognize the efforts of our fulfillment and support teams.
2. Shipping Protection Details
By choosing Shipping Protection, you ensure your package is covered for various transit-related incidents. For a comprehensive look at what is included, please visit our Detailed Policy Page.
3. "No-Questions-Asked" Refund Policy
We believe in a worry-free shopping experience. If you accidentally added Shipping Protection or a Tip—or simply changed your mind—we will provide a full refund for those specific amounts.
- We process these refunds immediately, even if your package has already left our facility.
- Mistakes happen; if you selected these fees in error, we’ve got you covered.
4. Get in Touch
For refund requests or general inquiries, please contact us via our official channels:
- Text or Call: +1 (424) 800-8712
- Email: support@heagupicks.com
