Return and refund conditions

Returns and exchanges

If you are not satisfied with the items you receive, we are very sorry and will gladly accept returns within 30 days of receipt for most items in good condition.

Please contact our customer service team by submitting a ticket on our website, stating which items you wish to return and for what reason. We will get back to you within 24 hours. Thank you for your patience. Once you have received the return instructions from us, please pack the items to be returned in the original packaging. Drop off your package at your local post office. Most returns are processed within 5 working days of receiving your parcel. If we have no other information that the refund should be made to your payment account, we will issue the refund to your luoika wallet. The credit in your wallet can be used for your next purchase or transferred to your payment account. Once your refund has been issued, you will receive a confirmation email.

Return conditions

If you wish to return the items to the nearest return address, please submit a ticket in your account. Our customer service will get back to you within 24 hours.

Note: Please do not send your return to the address on your package. This is not our return address and will affect the processing of your return.